From: Elyssa D'Educrat <email@example.com>
Date: Fri, 2 Apr 2010 15:13:45 -0700 (PDT)
Subject: [The Powers That Beat] File Submission Error by State of TN
AGAIN! Disclosed ...
TennCare Officials Move Quickly to Correct Problem Created by Mailing
Released on Fri, Feb 19, 2010 - 5:00 pm under TennCare
File Submission Error Affects a Limited Number of Enrollees
system caused information for some enrollees to be sent to incorrect
addresses statewide. Approximately 3,900 enrollees were affected when
letters and cards that contained one or more pieces of personal
information were sent to incorrect addresses. The error was the result
of a modification to the system that pulls addresses into an electronic
file for TennCare. An error caused by the system modification corrupted
mailings. We worked closely with other state agencies to correct the
information in the system, investigate how the error occurred and
determine how many enrollees were affected," said TennCare Director
Darin Gordon. "We also have put in place protocols to help ensure such
an error doesn't occur again."
accessed or misused in any way, TennCare is providing all affected
enrollees one year of free comprehensive identity theft safeguards
provided by Kroll Inc. that includes continuous credit monitoring, as
well as enhanced identity theft consultation and restoration services.
mail the week of February 22. Included in the mailing to affected
enrollees, will be the type of information that was disclosed – such as
name, date of birth, and Social Security number – and detailed
information on how to sign up for Kroll's identity theft safeguards
that are being offered. The identity theft services are offered to
affected enrollees free of charge. Enrollees need to review the mailing
to understand the type of services offered, sign up for the free
services, and check their credit report on a frequent basis.
to 5 p.m. CST, starting Monday, February 22, for enrollees who have
questions about the mailing. The call center, operated by Kroll Fraud
Solution Customer Service Specialists, will be able to answer further
questions about the incident, and provide additional details about the
identity theft safeguards being offered. The number for the call center
is 1-877-309-0010. Basic information about the mailing is available on
TennCare's Web site www.tn.gov/tenncare.
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